Delivery & Returns.

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Delivery.
International Delivery.
Returns.

Delivery

Standard Delivery

Only £3.99
Free for orders over £60
Delivered in 3-5 working days
Order by 20th December to get your order in time for Christmas

  • Delivered in 3-5 days (excluding bank holiday and weekends).
  • You'll receive an order confirmation email after purchase.
  • You'll receive a further email to confirm dispatch, no later than 5 days after purchase.
  • Sometimes we'll split your order into a number of different packages so that we can take advantage of the items in stock at different locations. Regardless of the number of deliveries you receive, you'll only be charged one delivery cost.
  • If we miss you we'll leave a calling card so you can easily rearrange delivery.
  • Residents of the Isle of Scilly, Isle of Man, Channel Islands, Scottish Highlands, Isle of Wight and Northern Ireland, this service may take an additional 2 days to reach you, under the '2 Day Offshore' carriage.
  • Has your parcel gone missing? Please wait up to 6 working days after ordering, then contact our customer service team.

Next Working and Nominated Day Delivery

Only £4.99
Free for orders over £150
Order before 8pm* (Mainland UK)
Order before 3pm* (Northern Ireland)
Order by 22nd December to get your order in time for Christmas

NEXT WORKING DAY
(UK Mainland and Northern Ireland):

  • Place your order before 8pm for next day delivery*
  • To receive a Sunday delivery, choose Weekend Delivery and order by 1pm on Saturday*
  • If you order after 1pm on a bank holiday Monday, your order will arrive the following Wednesday*.
  • You'll receive an order confirmation email followed by a further email and text, the day of delivery, to confirm the hour you can expect your delivery to arrive.
  • A signature may be required as proof of delivery.
  • If we miss you we'll leave a calling card so you can easily rearrange delivery.
  • There are 1 day delays in the following postcodes: AB41 (1,6,7), AB42, AB43, AB53 (4,5,6). Unfortunately, the next day delivery service is not available to the following postcodes: AB, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3.P.S.
  • For residents of the Isle of Scilly, Isle of Man, Channel Islands, Scottish Highlands and the Isle of Wight this service may take an additional 2 days to reach you, under the '2 Day Offshore' carriage.

NOMINATED DAY DELIVERY
(UK Mainland and Northern Ireland):

  • You can select your delivery date up to 6 days in advance (excluding Bank Holidays).
  • To receive a Sunday delivery order by 1pm on Saturday and select Weekend Delivery.
  • To receive a Monday delivery order by 1pm on Sunday and select Next Working Day.
  • If you order after 1pm on a bank holiday Monday, your order will arrive the following Wednesday
  • You'll receive an order confirmation email followed by a further email and text, the day of delivery, to confirm the hour you can expect your delivery to arrive
  • A signature may be required as proof of delivery
  • If we miss you we'll leave a calling card so you can easily rearrange delivery
  • There are 1 day delays in the following postcodes: AB41 (1,6,7), AB42, AB43, AB53 (4,5,6). Unfortunately, the nominated day delivery service is not available to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50,

Please note: *Whilst we will endeavour to fulfil all next day deliveries within the expected timeframe, there may be occasions where courier failures or unexpected events, such as extreme weather conditions or IT system failures, mean that this is not possible and we are therefore unable to guarantee next-day delivery times. We will always work hard to keep any issues to a minimum and will proactively remove the service or adjust the cut-off times to minimise any disruption to you. In the event of any issues arising we will contact you with further details of delays whenever possible.TR21-25, and ZE1-3.P.S.

Weekend Delivery

Only £5.99
Free for orders over £150
Saturday & Sunday between 7:30am and 6pm
Order by 20th December to get your order in time for Christmas

  • Mainland UK only
  • You can select your delivery up to 6 days in advance
  • For a Saturday delivery, place your order before 8pm on Friday.
  • For a Sunday delivery, place your order before 1pm on Saturday.
  • You'll receive an order confirmation email followed by a further email and text, the day of delivery, to confirm the hour you can expect your delivery to arrive
  • A signature may be required as proof of delivery
  • If we miss you we'll leave a calling card so you can easily rearrange delivery
  • There are 1 day delays in the following postcodes: AB41 (1,6,7), AB42, AB43, AB53 (4,5,6). Unfortunately, the nominated day delivery service is not available to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3.P.S.

Local Collection

Standard - £3.99 - Free for orders over £60
Collect from local pick-up point in 3-5 working days
Order by 21st December to get your order in time for Christmas
Express - £4.99 - Free for orders over £150
Collect from local pick-up point in 1-3 working days
Order by 22nd December to get your order in time for Christmas

  • UK mainland
  • Express delivered in 1-3 days (excluding bank holidays and weekends).
  • You'll receive an email with a Collect Code when you parcel arrives - you'll need this code to collect your parcel securely.
  • Please note: Some Collect Points are closed on Bank Holidays and opening hours may vary during the festive season.

Click & Collect

Only £1.99
Free for orders over £50
Collect from your local Warehouse store in up to 5 working days
Not currently available for Northern Ireland
If the item is already in your selected store, you can pick it up on the same day.
Order by 20th December to get your order in time for Christmas

  • Available at Warehouse standalone stores listed below.

Aberdeen
Birmingham Bullring
Bluewater
Cardiff
Cheltenham
Cribbs Causeway
Gateshead Metro Centre
Glasgow Braehead Park
Leeds Trinity
Leeds White Rose
London Argyll St
London Canary Wharf
London Stratford Westfield
Manchester Trafford
Nottingham Smithy Row
Sheffield Meadowhall Centre
York

**Click & Collect may not always be available in all stores.

International Delivery

Returns

Free & Easy Returns.

We’ve all been on the receiving end of Christmas presents that aren’t quite us. That’s why we’ve extended our returns period from 1st November until 31st January 2020 to make sure they’re getting the perfect gift.

There are multiple free ways to return your order. Returning to a Warehouse standalone store is our fastest returns method, click here to find your nearest Warehouse store. Or, use our returns portal to see all our methods in one place including paper-less (ideal if you don't have a printer) options.

1

Log in to our returns portal using your order number for the item(s) you want to return.

2

Select one of our trusted couriers (we're partnered with ASDA ToYou, Hermes, Collect + and Royal Mail) and print your label if required.

3

Post us your order and ensure you keep proof of postage.

4

We receive your return.

5

Once we've received your item your refund will be on its way.
Please allow up to 10 working days from receipt of the returned item to receive your refund.

You can return your order within one month of receiving it.

We regret that we are unable to refund or exchange earrings, swimwear that has been worn or monogram products.

We no longer include printed return labels in our parcels as part of our commitment to reducing paper waste and becoming a more sustainable retailer. Instead choose from our list of convenient, often paper-less (ideal if you don't have a printer) return options.